WHY CHOOSE BLACKSTONE DETAIL?
My mission statement is pure and simple: I want you to fall in love with your mode of transportation. At Blackstone Detail, I also place great emphasis on quality control, continuous assessment, and consumer education. I give you the peace of mind knowing that your vehicle will be handled within a safe, enclosed, and temperature-controlled environment. As an added benefit, you'll be happy to know that these processes are streamlined exclusively by someone who's staged vehicles for venues including the Chicago Auto Show, the SEMA Show in Las Vegas, and the Geneva Motor Show in Geneva, Switzerland. Not only am I investing in you, but I'm also working with the most innovative and effective products on the market. I also want to make sure that you're an informed consumer when it comes to caring for your vehicle. While you may have a myriad of choices when it comes to professional detailing and car care protection, Blackstone Detail is dedicated to higher standards. In addition, I know that your vehicle is more than just a mode of transportation. Invariably, you've created a bond, a relationship, and yet something that's deeply profound. I'm only in the business of exceeding expectations, not just fulfilling them. Lastly, I find it much more satisfying to establish long-term relationships with my clients. By doing so, you'll be able to see the consistency and caliber that's associated with a professional detailing technician. It's my prerogative to give you the absolute best, which is why I only use products and tools that produce exceptional results. When fusing these criteria, you'll come to find that complacency and meeting the bare minimum has no place at Blackstone.
WHAT IS YOUR CANCELLATION POLICY?
I understand that there are unforeseeable events in life. As a common courtesy to everyone, I require at least a 24-hour notice prior to cancellation. In this way, another client may have an opportunity to grab your existing time slot. If I do not hear from you within a 24-hour period, you will be subject to a non-refundable $50 cancellation fee. Please note, there are also extenuating circumstances for those that opt-out of services which exceed a specified dollar amount. Details concerning these matters will be discussed in person during your consultation.
HOW OFTEN SHOULD I HAVE MY VEHICLE PROFESSIONALLY DETAILED?
This is a question I'm often asked, and one that should be addressed according to the unique nature of your lifestyle. If your vehicle is classified as a daily commuter or one that generally sees the elements most of the time, it's best to have it maintained sooner rather than later. All too often, I see clients come in with vehicles that have reached the "point of no return", or vehicles that have already suffered irreparable damage. It's always best to stay ahead of the curve by booking an appointment before any damage starts to emerge. Peace of mind and a well-maintained vehicle gives you a first-class ticket to easy street.
WHEN SHOULD I HAVE MY VEHICLE PROFESSIONALLY DETAILED?
As soon as you take delivery of your new or used vehicle. The second rule of thermodynamics states that every piece of matter is in a constant process of chaos or degradation. There's a common misconception amongst those who possess a brand new vehicle thinking it's perfect. While there's some truth associated with this thought process, this is often a flawed perception of reality. A continued and regular maintenance regimen ensures "new" stays "new".
DO YOU PROVIDE QUOTES OVER THE PHONE?
Since every project is handled on a case-by-case basis, it's vital for me to assess the condition of your vehicle in person prior to supplying any definitive quote. Of course, it's incumbent upon me to hand over definitive numbers rather than approximate prices, which can only open the door to confusion. Consequently, I only conduct business via consultation. I find that a one-on-one interaction creates a stronger foundation of transparency, which only enhances overall communication. As I mention to all of my clients, I request that you schedule a very brief consultation. In this way, I can pair you with a service(s) that best facilitates your needs.
WHAT ARE YOUR HOURS OF OPERATION?
CLOSED ON ALL MAJOR HOLIDAYS
DO YOU OFFER GIFT CERTIFICATES?
Yes, I certainly do. Each certificate is made with a level of customization that's tailored specifically for the recipient. Rather than pass along a generalized card or coupon, every prospective client will receive a personalized letter. From inception to finish, the process of creating a certificate is very simple. Simply contact me for further details and hand-off a gift wrapped with Blackstone Detail.
HOW LONG WILL MY VEHICLE TAKE?
Every project is handled on a case-by-case basis. It's important that I provide you with an accurate waiting time. Once I assess the condition of your vehicle, then I can provide you with a definitive time frame. In addition, I always need to assess the condition of your vehicle in person prior to executing any form of work. Without this step, the potential of miscommunication and undelivered promises run rampant. This step also helps to ensure a strong level of transparency and accountability.
WHERE DO YOU PERFORM YOUR WORK?
I exclusively perform all of my work through my home, with a detail shop that's equipped with tools and resources that equate to the highest standards. As an added benefit, this helps to ensure optimal quality control and continuous assessment. Ultimately, my success is only measured by the results I produce for my clients. All in all, I wouldn't have it any other way.
WHAT ARE COATINGS AND WHY SHOULD I INVEST IN ONE?
Commonly referred to as "armor" for your vehicle's paintwork, ceramic and polymer coatings are a recent discovery in the United States. Regardless of the age and condition of your vehicle, protecting your vehicle is paramount. For most of us, we're familiar with the old-fashioned application of a carnauba wax or paint sealant.
However, this process is tedious, time-consuming, and is now outdated. With a ceramic or polymer coating, you're receiving superior protection that is substantially thicker than that of any carnauba wax or paint sealant. On average, a ceramic or polymer coating is anywhere between 150-400 times thicker than that of a traditional wax. When you put this into perspective, you're receiving substantial protection that's specifically formulated to protect year after year. Within the past decade, the industry for care care protection has flooded the marketplace, with E-commerce magnates such as eBay and Amazon introducing third-party "coatings". As a result, many discernible car enthusiasts have been deceived by products that only output mediocre results. In response to this epidemic, I only endorse a small handful of experts and manufacturers that truly specialize in car care protection. Ultimately, this will become your long-term solution.
This one-time application will provide you with several years of protection without breaking a sweat. Interestingly, ceramic and polymer coatings each have their own unique set of characteristics. Some of these characteristics include hydrophobic properties (water-repelling/water beading), candy-shell or glass-like reflections, and other attractive features. More importantly, you'll receive resilient automotive paint protection from a variety of harmful variables including tree sap, brake dust, industrial fallout, bird droppings, UVA/UVB rays, excessive heat, and much much more. As a result, these coatings will provide you with additional features that will aid you within the process of washing your vehicle. Pretty cool, right?
Every time you expose your vehicle to the elements, you're accelerating the potential for damage of many descriptions. If not closely monitored, these unsightly nuisances have the potential of spreading through the substrate or bare metal of your vehicle. When this happens, you're left shoveling-out thousands of dollars for body shop repairs. Much to the dismay of many vehicle owners, any form of paintwork will eventually lose its luster and sheen over time. When faced with any project, it's imperative that you have the right tools for the right job. Consequently, the same concept rings true with car care protection. At Blackstone Detail, I'm a strong advocate for long-term protection and I consider this to be a prerequisite within the care of your vehicle. I would also refer you to my blog entitled, "Combating Paintwork Flaws", which illustrates the importance of protecting your paintwork, thus saving yourself a trip to the local body shop.
IS BLACKSTONE DETAIL AN INSURED COMPANY?
Blackstone Detail is fully-insured and carries the strongest level of protection within the industry. I'm prepared for any form of contingency, but my professionalism and extreme care allows me to keep any amount of risk at bay. At the end of the day, I'm treating each and every vehicle as if it were my very own.
WHAT FORMS OF PAYMENT DO YOU TAKE?